odd96 Privacy Policy

1. Introduction and Purpose of This Policy

odd96 ("we", "us", or "the platform") is an online casino and sports betting platform in Bangladesh. We take the privacy of our users ("you" or "member") very seriously. This privacy policy will inform you what types of information we collect when you use our platform, why we collect it, how that information is processed, and what your rights are.

This policy applies to all services of odd96 — including our website, mobile platform, live casino, slots, cricket betting, and any related services. Reading and following this policy is mandatory for you. By using our services, it will be assumed that you have fully read and consented to this privacy policy.

We always reserve the right to update our privacy policy. Any changes will be published on this page and the "Last Updated" date will be revised. For important changes, we may notify you at your registered email address.

2. What Information We Collect

odd96 collects two types of information: information you provide directly, and information collected automatically as a result of your use of our platform.

2.1 Information You Provide

• Full name, date of birth, and nationality
• Email address and contact details
• bKash, Nagad, Rocket, or Upay account details (required for transactions)
• Documents provided for identity verification (such as a copy of a national ID card or passport)
• Messages or complaints sent to our support team

2.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Activity logs on the platform — game play history, bet amounts, and results
• Session duration and page visit details
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may sometimes receive information from trusted third-party verification services. This information is used only for security and compliance purposes.

3. Purposes of Using Your Information

odd96 uses your information for the following legitimate purposes:

3.1 Account and Service Management

Your information is needed to create, verify, and manage your account. It is used to ensure login security, process deposits and withdrawals, and provide promotional benefits.

3.2 Identity Verification and Legal Compliance

In accordance with international standards for anti-money laundering (AML) and fraud prevention, we are required to verify your identity. This information is collected as part of the "Know Your Customer" (KYC) process.

3.3 Responsible Gaming

By monitoring your play patterns, we can identify potentially risky behaviour and assist you if needed. This is an integral part of our responsible gaming policy.

3.4 Communication and Support

Your contact information is used to keep you informed about important updates, transaction confirmations, promotional offers, and platform changes.

3.5 Platform Development and Analytics

We analyse aggregate usage data to improve our service quality, plan new games and features, and further enrich the user experience.

4. Data Protection Methods

odd96 follows the highest industry-standard security measures to protect your information. Our key protection methods:

• SSL/TLS Encryption: All data transmitted between you and our servers is protected by SSL encryption.
• Data Encryption: Stored sensitive information is kept secure using advanced encryption methods.
• Access Controls: Only authorised staff can access your information, and they are bound by confidentiality agreements.
• Firewall and Intrusion Detection: Our systems are under continuous monitoring.
• Regular Security Audits: The security of our platform is regularly tested by independent experts.
• Two-Factor Authentication: The option to add an extra layer of security to your account is provided.

However, it is not possible to guarantee that any transmission of information over the internet is completely secure. We make every effort, but no system can promise 100% security.

5. Information Sharing and Disclosure

odd96 never sells your personal information. However, information may be shared with third parties in the following specific circumstances:

5.1 Service Provider Partners

Minimum necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, technical support, and game services. These partners are bound by strict confidentiality agreements.

5.2 Legal Obligations

We may disclose information when required to comply with court orders, requests from regulatory authorities, or applicable law.

5.3 Fraud and Security Matters

Information may be shared with relevant authorities to assist in investigating fraud, deception, or other illegal activities.

5.4 Business Transfers

In the event of a business merger, acquisition, or restructuring, user information may be transferred to the new entity. You will be notified in advance in such cases.

6. Cookie Policy

odd96 uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functioning of the platform. These are used to maintain login sessions and ensure security.
• Functional Cookies: Help remember your preferences and settings, such as language preferences.
• Analytics Cookies: Used to analyse the usage of our platform and improve our services.
• Marketing Cookies: Used to show relevant advertisements and offers based on your interests.

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the platform.

7. Data Retention Period

odd96 retains your information for as long as necessary. The general policy is as follows:

• Active account data: for the full duration that the account remains active
• After account closure: at least 5 years to meet legal and regulatory requirements
• Transaction records: for the period required under financial regulations
• KYC documents: for the period specified under regulatory rules
• After withdrawal of marketing consent: the relevant marketing data is deleted promptly

Once the specified period has ended, your information is securely deleted or permanently anonymised.

8. Your Rights

As a member of odd96, you have the following rights over your own information:

8.1 Right to Be Informed

You have the right to know what information we have collected about you and how it is being used.

8.2 Right of Access

You may request a copy of the information we hold about you. We will respond to this request within 30 business days.

8.3 Right to Rectification

If there is any error in your information, you may request that it be corrected. This can be done through account settings or via our support team.

8.4 Right to Erasure

Subject to legal and regulatory obligations, you may request that your information be deleted. Some information may not be possible to delete for legal reasons.

8.5 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or notifications at any time. Use the "Unsubscribe" link at the bottom of the email or let our support team know.

8.6 Right to Lodge a Complaint

If you have any complaint regarding the processing of your information, please contact our support team first. We are committed to providing a prompt resolution.

9. Protection of Minors' Information

odd96 is for people aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If you believe that a minor has registered on our platform, please notify our support team.

10. Third-Party Links and Services

Our platform may contain links to third-party services (such as payment gateways). These services have their own privacy policies and are outside our control. We are not responsible for the privacy practices of third-party sites or services. You are encouraged to read their own privacy policies before using these services.

11. Policy Changes

odd96 reserves the right to amend this privacy policy at any time. If changes are made:

• The updated policy will be published on this page
• The "Last Updated" date will be changed
• For important changes, a notification will be sent to your registered email address
• Continuing to use the platform after changes means you have accepted the new policy

You are encouraged to visit this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

For more details, visit our FAQ page or About Us page. To learn about responsible gaming, read our Responsible Gaming page.